Mitel Contact Center Solutions with Forward Slash Technology
80 Percent of your business comes from 20% of your customers and with as many choices that people have these days it only goes to reason that customer satisfaction is paramount. The customer experience is everything and you must find new and exciting ways to interact with your clients to keep them coming back time and time again. Through Forward Slash Technology and our partner Mitel we are able to deliver on Contact Center solutions that address every critical aspect of an effective Contact Center.
'Agents have been quick to see the benefits of the Mitel solution, not just in terms of reliability and call quality, but also because Forward Slash Technology used its extensive knowledge of Mitel technology to configure it to match existing processes and ways of working.'
Customer Satisfaction Solutions
That is what one of our customers were recently heard saying of the solution that we delivered right alongside our Strategic partner Mitel. Making sure that your customer's call is handled quickly, intelligently and with utmost care is what keeps your customers coming back. As a matter of fact we can take it one step beyond that and begin to address your new customers because we all know that 'First impression is everything'. Keeping a customer satisfied on the phone can make the difference between an angry customer and a jobial one, having a system that keeps them satisfied before they ever talk to your representatives will make everyone's job easier.
We all work so hard to attract and keep our customers that we cannot overlook the importance of having a knowledgeable staff that has the right answer at the exact time. Let the team at Forward Slash Technology and Mitel help you identify your needs and to how best implement a solid Contact Center Solution that will work as hard and as intelligently as you do!
What solution are you looking for?
- Mitel Solutions for Small Contact Centers - Whether you are an internal help desk, a team at a doctor office, or a small business that takes hundreds of calls from customers, our small contact center solutions with Mitel will make your life easier
- Mitel Enterprise Contact Center - A robust solution that is flexible enough to deliver for any large enterprise. With virtual contact centers, multiple locations and remote agents, this solution is perfect for your needs.
So whether your contact center is a department within a large organization that isn't even *really* a contact center, or you are a contact center organization that handles complex customer service needs, Forward Slash Technology and Mitel have the tools to help you.