Our Promise to You
At Forward Slash Technology, we strive to implement techniques, technologies, and infrastructure that helps our clients run more efficiently and cost-effectively. As an IT company, we understand that all normal business operations are supported by the infrastructure of an organization. Technology should be proactively cared for in order to avoid problems and costly downtime. Technology should not interfere with the daily operations of a business. As an organization, we make the following pledges to our customers:
Best Course of Action - We will never make suggestions that don't make sense for the size and budget of an organization. We will present solutions that are effective for your company's business model - and we will never propose that you use more than you need.
Answer the Phone - Our live and local help desk will either pick up the phone at your first contact or return your call within 30 minutes of initial contact to begin work on any problems that arise. Our help desk can be customized to each individual customer - whether you need support Monday-Friday 8-5 or 24/7/365.
No Geek Speak - We promise that no matter what the issue is, we will explain the solution. We will never use 'geek speak', making it difficult to understand the issues that affect YOUR business.
100% Ownership - Our customers are guaranteed that their IT will be managed - not owned - by Forward Slash Technology. You will be kept up-to-date on the progress affecting your infrastructure and projects.
If you have any questions, do not hesitate to contact our IT company.